Return policy

Items bought from Cardboard Garage can be returned within 14 days of receipt of shipment in most cases. The product must be in the same condition that you receive it and undamaged in any way.

If you decide to return the items, you’ll need to let us know by sending an email to: info@cardboardgarage.com. Please note that you must send the items back within 14 days of informing us. Please add your order or invoice number to the return. You can also let us know why you are returning the order.

Return address

Cardboard Garage
Jan van den Bergstraat 62
2101XD Heemstede
Netherlands

Processing your return

After we receive your return shipment, we will inspect the returned items and start processing your refund. The money will be refunded to the original payment method you’ve used during the purchase, unless you prefer otherwise. The refund will be paid as soon as possible. Any costs and risks concerning shipping a product for returns are your responsibility. If the product becomes damaged or incomplete, you can be charged to compensate for this. The shipping cost that you have paid will be returned after the return shipment, unless you don’t return the complete order. If the total amount of the order was initially higher than the threshold for free shipping, and is reduced to less than that amount due to the returned products, the amount to be paid is reduced by the shipping costs.

Non returnable items

Products that come sealed cannot be returned with a broken seal.

Business to Business

Please note that these return conditions only apply to consumer purchases and not to business to business sales.